of the company Footshop a.s.
registered office: Thámova 166/18, 186 00 Prague 8, Czech Republic
Company ID No.: 14027348
registered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 26841
for operating the online store located at www.footshop.com
Seller contact details:
delivery address: U Tabulky 3020, Hala X, 193 00 Prague
e-mail address: [email protected]
telephone: +44 203 807 1459
These terms and conditions (hereinafter the “Terms and Conditions”) of Footshop a.s., with its registered office at Thámova 166/18, Company ID No.: 14027348, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 26841 (hereinafter the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on the website located at www.footshop.com (hereinafter the “Website”), via the interface of the Website (hereinafter the “Web Interface of the Store”).
The costs of distance communication do not differ from the basic rate charged to the Buyer by his/her operator/service provider; the Buyer is not required to communicate with the Seller via telephone lines that are additionally charged in favour of the Seller.
The Seller requires full payment of the purchase price before the goods are taken over. Payments are made either by bank transfer, cash on delivery upon handover of the goods (unless the goods are customized at the Buyer’s request), by payment card via the internet, or by other methods stated in the PAYMENT section located on the Website (HERE). In case of personal collection at the Seller’s premises, the Buyer bears the cost of travel to and from the premises. In case of delivery by a postal services provider, the delivery prices are governed by the price list shown in the DELIVERY section located on the Website (HERE).
It is not possible to withdraw from a contract for goods customized at the Buyer’s request without stating a reason.
The Seller does not conclude contracts for recurrent performance or contracts for an indefinite period. If such a contract is mediated, the shortest period for which the contract will bind the parties will be communicated by the provider of the recurrent performance, including the price or the method of its determination for one billing period (which is always one month if this price is fixed), as well as information on taxes, fees, and the costs of delivery of the goods or services.
All prices of goods and services in the Web Interface of the Store are stated including value added tax (VAT); delivery prices are listed in the DELIVERY section on the Website (HERE).
The Buyer has the right to withdraw from a concluded contract (unless stated otherwise below) within fourteen days, which period runs in the case of:
and such withdrawal must be sent to the Seller’s delivery address or to the e-mail address: [email protected]. To withdraw from the Purchase Contract, the Buyer may use the sample form available for download HERE.
The Buyer cannot withdraw from a contract for:
In the event of withdrawal from the contract, the Buyer bears the costs of returning the goods, and in the case of a contract concluded via distance communication, the costs of returning the goods if the goods cannot, due to their nature, be returned by ordinary postal means. If the Buyer withdraws from the contract, he/she shall send or hand over to the Seller, without undue delay and no later than 14 days from the withdrawal from the contract, the goods he/she has received. The Buyer is obliged to return the goods complete, i.e. including all accessories supplied, with complete documentation, undamaged, clean, including the original packaging, and in the condition and value in which he/she received the goods. If the goods are not returned in the original packaging and/or the original packaging is returned damaged, the Seller is entitled to compensation for the non-returned and/or damaged original packaging. This compensation will be deducted by the Seller from the amount to be refunded to the Buyer due to the Buyer’s withdrawal from the Purchase Contract. The Buyer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods other than as necessary to familiarise himself/herself with the nature and properties of the goods.
The Buyer is entitled to try the goods in such a way that:
The contract is concluded in principle in the Czech language, and after the commercial transaction is completed, the Seller archives data relating to it. The concluded contract is archived by the Seller for at least five years from the date of its conclusion, but no longer than for the period required by the applicable legal regulations, for the purpose of its proper fulfilment, and is not accessible to third parties unrelated to the contract.
If a complaint is not settled, the Buyer is entitled to submit a complaint to the supervisory or state supervision authority, which is the Czech Trade Inspection Authority (Česká obchodní inspekce – “ČOI”). Details can be found, for example, on the website https://www.coi.cz/informace-o-adr. Buyers are also entitled to resolve disputes online via the dedicated ODR platform, available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Out-of-court dispute resolution is also handled by mediators, independent intermediaries of communication between the parties to a conflict. Their list is available at www.justice.cz, where it is possible to search specifically for mediators focused on consumer disputes. The conditions are set individually by the mediators.
By sending an order, the Buyer confirms that, before concluding the Purchase Contract, he/she has acquainted himself/herself with these Terms and Conditions and with the following documents and information indicated in the relevant sections on the Website:
These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person who, when ordering goods, acts within the scope of his/her business activity or within the scope of his/her independent exercise of profession.
Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Deviating provisions in the Purchase Contract shall take precedence over the provisions of the Terms and Conditions.
The provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Terms and Conditions are binding on the Buyer and the Seller from the moment of conclusion of the Purchase Contract.
The Seller may, in accordance with the law, unilaterally amend or supplement the wording of the Terms and Conditions and their components. This provision does not affect the rights and obligations that have arisen to the Buyer prior to the effective date of the new wording of the Terms and Conditions or their components.
The Seller is entitled to deviate from the Terms and Conditions within the scope of its offer presented on the Website.
On the basis of the Buyer’s registration made via the Web Interface of the Store, the Buyer may access his/her user interface. From his/her user interface, the Buyer may place orders for goods (hereinafter the “User Account”).
The Buyer may also order goods without registration directly from the Web Interface of the Store.
When registering on the Website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data provided in the User Account whenever it changes. The data entered by the Buyer in the User Account and when ordering goods is considered correct by the Seller.
The data entered by the Buyer during registration is divided into mandatory fields and optional fields. The mandatory fields constitute the necessary data for the conclusion and performance of the contractual relationship between the Seller and the Buyer. The Buyer may voluntarily provide the optional data to the Seller; such data increases the Buyer’s comfort in the performance of the contract or serves for the Buyer’s personalisation to better target commercial communications.
Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his/her User Account.
The Buyer is not entitled to allow third parties to use the User Account.
The Seller may cancel the User Account, in particular if the Buyer does not use his/her User Account for more than 2 years, or if the Buyer breaches his/her obligations under the Purchase Contract (including the Terms and Conditions), or if the Seller changes technology to one that is incompatible with the previous system.
The Buyer acknowledges that the User Account may not be available at all times, especially with regard to necessary maintenance of the Seller’s hardware and software equipment, or necessary maintenance of hardware and software of third parties.
The Seller does not guarantee the functionality of the User Account and reserves the right to change the functionality of the User Account without prior notice.
The Seller shall not be liable for any misuse of the User Account by third parties.
All presentation of goods placed in the Web Interface of the Store is of an informative nature and the Seller is not obliged to conclude a Purchase Contract regarding this goods.
The Web Interface of the Store contains information about the goods, including the prices of individual goods and the costs of returning the goods if, due to their nature, they cannot be returned by ordinary postal means. The prices of the goods are indicated including value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed in the Web Interface of the Store. This provision does not limit the Seller’s ability to conclude a Purchase Contract under individually agreed conditions.
The Web Interface of the Store also contains information about the costs associated with packaging and delivery of goods.
To order goods, the Buyer fills in an order form in the Web Interface of the Store in which he/she shall provide his/her identification data. The order form contains in particular information about:
The Buyer is entitled to check and change the data entered before sending the Order.
The Order is sent by the Buyer to the Seller by clicking the “Confirm order” button. The data provided in the Order is considered correct by the Seller. The Seller shall confirm receipt of the Order to the Buyer without undue delay after receiving it, by e-mail sent to the Buyer’s e-mail address specified in his/her User Account or in the Order (hereinafter the “Buyer’s e-mail address”).
The Seller is always entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the Order (for example, in writing or by telephone).
The contractual relationship between the Seller and the Buyer is established by delivery of the Order acceptance (acceptance), which is sent by the Seller to the Buyer by e-mail, to the Buyer’s e-mail address.
The Buyer agrees to the use of distance communication means when concluding the Purchase Contract. Costs incurred to the Buyer when using distance communication means in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) are borne by the Buyer, and these costs do not differ from the basic rate.
The Seller reserves the right to cancel an Order for goods sold at less than 10% of the usual price or if it is sold for a price lower than CZK 30 (the shipping price is not considered the price of the goods).
The Seller reserves the right to cancel an Order for goods to which more than one discount coupon has been applied.
The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Contract to the Seller by the methods offered at the end of the ordering process. It will always be possible to pay the price of the goods by bank transfer, cash on delivery upon delivery (unless the goods are customized at the Buyer’s request), and at least one other online payment method, depending on current availability.
Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
The Seller does not request any deposit or similar payment from the Buyer. This is without prejudice to the provisions of Article IV.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
In the case of payment on delivery (cash on delivery), the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 5 working days from the conclusion of the Purchase Contract.
In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the goods together with specifying the variable symbol of the payment. In the case of non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s account.
The Seller is entitled, in particular if the purchase price is paid on delivery and the Buyer fails to additionally confirm the Order (Article III.6), to require payment of the full purchase price before dispatching the goods to the Buyer.
Any discounts on the price of goods granted by the Seller to the Buyer cannot be combined with each other.
The Seller shall issue a tax document – invoice – to the Buyer in respect of payments made under the Purchase Contract. The Seller is a VAT payer. The tax document – invoice – shall be issued by the Seller to the Buyer after payment of the purchase price of the goods and sent in electronic form to the Buyer’s e-mail address.
The Buyer acknowledges that, in accordance with applicable legal regulations, it is not possible to withdraw from, among other things, a Purchase Contract for the delivery of goods customized according to the Buyer’s wishes or for his/her person, a Purchase Contract for the delivery of goods that are perishable, as well as goods that were irreversibly mixed with other goods after delivery, a Purchase Contract for the delivery of goods in sealed packaging which the Buyer has removed from the packaging and which cannot be returned for hygiene reasons, and a Purchase Contract for the delivery of an audio or visual recording or computer program if the Buyer has breached the original seal of the packaging.
Unless it is a case referred to in Article V.1 or another case in which it is not possible to withdraw from the Purchase Contract, the Buyer has the right to withdraw from the Purchase Contract within fourteen (14) days of receipt of the goods, or within a longer period according to Article V.12 and/or within the extended withdrawal period as defined in Article V.3. If the subject of the Purchase Contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. If the subject of the Purchase Contract is regular repeated delivery of goods, this period runs from the date of receipt of the first delivery of goods. The Seller grants the Buyer an extended withdrawal period from the Purchase Contract.
Under announced special sales campaigns (hereinafter the “Campaigns”), the Seller is entitled to extend the withdrawal period from the Purchase Contract (the period set by the Seller for withdrawal from the Purchase Contract after the expiry of the statutory 14-day withdrawal period, hereinafter the “Extended Withdrawal Period”).
Withdrawal from the Purchase Contract must be sent to the Seller in writing within the time limits set out in Articles V.2, V.12, or V.3. To withdraw from the Purchase Contract, the Buyer may use the sample form available for download HERE. The Buyer may send the withdrawal from the Purchase Contract to the Seller’s delivery address or to the Seller’s e-mail address [email protected].
In the event of withdrawal from the Purchase Contract, the Purchase Contract shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) days to the Seller’s delivery address from the date the Buyer sent the withdrawal from the contract to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer bears the costs of returning the goods to the Seller, including in the case where the goods cannot, due to their nature, be returned by ordinary postal means.
The Buyer is obliged to return the goods complete, i.e. including all accessories supplied, with complete documentation, undamaged, clean, including the original packaging, and in the condition and value in which he/she received the goods. If the goods are not returned in the original packaging and/or the original packaging is returned damaged, the Seller is entitled to compensation for the non-returned and/or damaged original packaging. This compensation will be deducted by the Seller from the amount to be refunded to the Buyer due to the Buyer’s withdrawal from the Purchase Contract.
The Buyer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to familiarise himself/herself with the nature and properties of the goods.
If the Buyer withdraws from the Purchase Contract, the Seller shall refund to the Buyer, without undue delay and no later than fourteen days from the withdrawal from the Purchase Contract, all monetary funds received from the Buyer under the Purchase Contract, including the costs of delivering the goods, using the same payment method. The first sentence shall not apply if the Buyer withdraws from the Purchase Contract within the Extended Withdrawal Period under Article V.3 and/or if the Buyer chooses a voucher instead of a refund. If the Buyer withdraws from the Purchase Contract within the Extended Withdrawal Period declared by the Seller within a Campaign and/or if the Buyer chooses a voucher instead of a refund of the purchase price, the Seller will issue the Buyer a voucher equal to the value of the purchased goods, which the Buyer may use for a further purchase from the Seller. The voucher will be issued within fourteen days from the withdrawal from the contract. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to refund the received funds or issue the voucher before the Buyer returns the goods or proves that the goods have been sent back to the Seller. If the Seller is entitled to compensation for a reduction in the value of the goods, such compensation will be set off against the Buyer’s claim for refund of the purchase price or against the value of the voucher.
In cases where the Buyer has the right to withdraw from the Purchase Contract, the Seller is also entitled to withdraw from the Purchase Contract at any time until the goods are taken over by the Buyer. In the case of advance payment, the Seller shall refund the Buyer the paid purchase price or part thereof using the same method as it was received. The Seller is entitled to proceed according to this Article in particular in the event of an obvious error in the price of the goods.
If a gift is provided to the Buyer together with the goods, a gift contract is concluded between the Seller and the Buyer with a resolutory condition that if the Buyer withdraws from the Purchase Contract, the gift contract for such gift ceases to be effective and the Buyer is obliged to return the provided gift to the Seller together with the goods. If the gift cannot be returned, the Seller is entitled to monetary compensation in the amount of the usual price of the gift.
The Seller reserves the right to cancel an Order for goods to which more than one discount coupon has been applied or if a discount of more than 20% is used on already discounted goods.
The Buyer may also purchase, for selected specific goods (Order), a service consisting in extending the possibility to withdraw from the Purchase Contract (extension by thirty (30) days beyond the period stated in Article V.2), whereby after purchasing this service, the Buyer will be entitled to withdraw from the Purchase Contract within sixty (60) days from receipt of the goods.
The service is non-transferable. It can be used only once for any goods from the relevant Order and only by the Buyer.
The price of the service is indicated on the Seller’s Website HERE. The price of this service is paid in the same manner as the purchase price of the goods to which this service relates.
The service can only be purchased at the same time as the purchase of goods; it cannot be purchased retrospectively.
The fact that the service is not used does not entitle the Buyer to a refund of the price paid for this service. Likewise, if the Buyer withdraws from the Purchase Contract for another reason or within a period of up to thirty (30) days from receipt of the goods, this does not entitle the Buyer to a refund of the price paid for this service.
Given the nature of the service, by purchasing it the Buyer expressly requests and agrees that the Seller shall commence performance of the service and that the service shall be fulfilled. The provision of the service begins at the Buyer’s request at the very moment of conclusion of the contract for the provision of the service, when the Seller initiates the processes necessary to ensure the possibility for the Buyer to use the service. The Buyer therefore acknowledges that he/she has no right to withdraw from the contract for the provision of the service consisting in the extension of the possibility to withdraw from the Purchase Contract.
If the method of transport is agreed on the basis of the Buyer’s special request, the Buyer bears the risk and any additional costs associated with this method of transport.
If the Buyer does not take over the goods upon delivery, the Seller is further entitled to place the Buyer on its list of unreliable Buyers (hereinafter the “Blacklist”), and all persons listed on the Seller’s Blacklist are obliged, in the case of further purchases, to pay for the ordered goods before they are dispatched. This list of unreliable Buyers is maintained by the Seller, serves only for the Seller’s internal needs, and is not made public in any way.
If, for reasons on the Buyer’s side, the goods need to be delivered repeatedly or by a method other than that specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods or the costs associated with a different delivery method.
Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, notify the carrier immediately. If the Buyer discovers a breach of the packaging indicating unauthorised intrusion into the consignment, he/she is not obliged to accept the consignment from the carrier.
Other rights and obligations of the parties relating to the transport of goods may be regulated by the Seller’s special delivery terms, if issued by the Seller. The delivery price and further information are provided at: https://www.footshop.com/en/delivery.
The rights and obligations of the parties regarding rights arising from defective performance are governed by the applicable generally binding legal regulations.
The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer for the fact that, at the time when the Buyer took over the goods:
The provisions of Article VII.2 of the Terms and Conditions do not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had when taken over by the Buyer, or if this results from the nature of the goods.
If a defect appears within six months of receipt, the goods are presumed to have been defective at the time of receipt. The Buyer is entitled to exercise the right arising from a defect that occurs in consumer goods within twenty-four months of receipt.
The Buyer shall assert the rights arising from defective performance with the Seller at the address of the Seller’s premises where the acceptance of the complaint is possible with regard to the range of goods sold, or possibly at the Seller’s registered office.
If a defect in the claimed goods cannot be removed by replacement of the goods or by repair and the Buyer requests a discount or withdrawal from the contract, the Seller will offer the Buyer a voucher in an amount corresponding to the amount of the discount or the value of the Order in the case of withdrawal from the contract, which the Buyer may use for a further purchase from the Seller. If the Buyer refuses to accept the voucher, the Seller will refund the money to the Buyer.
Other rights and obligations of the parties related to the Seller’s liability for defects can be found by the Buyer here: https://www.footshop.com/en/claims.
The Buyer acquires ownership of the goods by paying the full purchase price of the goods.
The Seller is not bound, in relation to the Buyer, by any codes of conduct.
The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID No.: 000 20 869, website: http://www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract.
The Czech Trade Inspection Authority performs, within its defined scope, inter alia supervision over compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
Any disputes between the Seller and the Buyer may also be resolved out of court. In such a case, the Buyer may contact an entity for out-of-court dispute resolution, which is, for example, the Czech Trade Inspection Authority. Details can be found, for example, on the website https://www.coi.cz/informace-o-adr. Out-of-court dispute resolution is also handled by mediators, independent intermediaries of communication between the parties to the conflict. Their list is available at www.justice.cz, where it is possible to search for mediators focused on consumer disputes. The conditions are set individually by the mediators.
The Seller is entitled to sell goods on the basis of a trade licence. Trade supervision is carried out, within its competence, by the relevant trade licensing office.
Supervision over personal data protection is carried out by the Office for Personal Data Protection.
The Buyer hereby assumes the risk of change of circumstances.
https://www.footshop.com/en/consent/privacy-policy
The relationship established by the Purchase Contract is governed by Czech law even if it contains an international (foreign) element in the form of the Buyer’s person. This is without prejudice to the consumer’s rights arising from generally binding legal regulations.
If any provision of the Terms and Conditions is invalid or ineffective, or becomes such, a provision whose meaning comes as close as possible to the invalid provision shall replace the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
Relationships and any disputes arising under the Purchase Contract shall be resolved exclusively under the law of the Czech Republic.
The contract is concluded in the Czech language. If, for the Buyer’s needs, a translation of the contract text is prepared, in the event of a dispute over the interpretation of terms, the Czech language version of the contract shall prevail. The contract is stored in electronic form and the Seller does not allow access to it.
In matters of protection and processing of the Buyer’s personal data by the Seller, the following Personal Data Protection document shall apply, available here: https://www.footshop.com/en/consent/privacy-policy .
These General Terms and Conditions, including their components, are valid and effective from 1 November 2025 and revoke the previous wording of the Terms and Conditions, including their components. They are available at the Seller’s registered office and points of sale or electronically at www.footshop.com.
In Prague on 1 November 2025
